Two Ortofon Stylus Guard/Protection Caps for Concorde and OM Series Cartridges and StyliHi-Fi Heaven1549 Sixth StGreen Bay, WI 54304Contact us with your exact shipping address for accurate shipping cost.Larger speakers and items over 150lbs are strapped to a pallet and shipped via Freight including liftgate and residential delivery.We accept Pay-Pal or credit cards by contacting our store.We offer a 4% discount with payment by Zelle or check.Defective items are exchanged within 14 days from delivery.After 14 days, the manufacturer’s warranty will apply. Contact us for any assistance in obtaining warranty assistance.Defective item returns must be in the manufacturer’s original packaging, in like-new condition, including all packaging materials, shipped as-received and fully insured.Items are guaranteed to be as described.If a refund is desired, we will refund your full purchase price minus a 20% restocking fee.The item must be as received & unopened. Buyer pays return shipping costs.If you are having a problem, Please call before making a return claim on eBay.We do not offer free auditions or trials of merchandise.Returns will only be accepted for items that are truly defective.We use methods to detect product tampering.We will seek legal action against any individual or entity attempting to defraud us.Hi-Fi Heaven1549 Sixth StGreen Bay, WI 54304